RETURN AND REFUND POLICY — STUDIO COLLECTIVE LLC Effective Date: June 8, 2026 Your satisfaction matters to us. If something is not right with your order, we will do our best to make it right. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ SECTION 1 — OVERVIEW ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ You have 30 days from the delivery date to request a return. Items must be unused, in their original condition, and in the original packaging with all tags attached. A receipt or proof of purchase is required for all returns. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ SECTION 2 — ITEMS WE CANNOT ACCEPT BACK ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ For hygiene, safety, and customization reasons, the following cannot be returned: • Gift cards • Digital downloads and software • Personalized or bespoke items • Products marked "Final Sale" or "Non-Returnable" • Used, washed, or altered merchandise • Perishable goods ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ SECTION 3 — HOW TO START A RETURN ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Step 1 — Get in touch Email info@olhumathiviewinn.com or call (310) 393-7252. Tell us your order number, which item(s) you want to return, and why. Step 2 — Receive authorization We will review your request and issue a Return Merchandise Authorization (RMA) number. Do not send anything back without this number — unauthorized returns will not be processed. Step 3 — Pack and ship Repackage the item securely in its original packaging. Write the RMA number clearly on the outside of the package. Ship it to the address we provide in our return confirmation. Step 4 — Wait for processing Once we receive and inspect your return, we will notify you by email whether it has been approved or declined. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ SECTION 4 — WHO PAYS FOR RETURN SHIPPING? ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Changed your mind? — You cover the return shipping cost. We made a mistake? — If you received the wrong item, a defective product, or something that does not match the listing, we will provide a prepaid return label at no charge. We recommend using a trackable shipping service for your protection. Studio Collective LLC is not responsible for return packages lost or damaged in transit. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ SECTION 5 — REFUNDS ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Approved returns are refunded to your original payment method within 5–10 business days after we complete the inspection (inspection typically takes 3–5 business days from receipt). Keep in mind: — Original shipping fees are non-refundable unless the return is our fault. — Processing times may vary depending on your bank or card issuer. — If your original payment method is no longer active, contact us to arrange an alternative. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ SECTION 6 — MY REFUND HASN'T SHOWN UP ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ If more than 15 business days have passed since your refund was approved: 1. Double-check your bank or credit card statement. 2. Contact your bank — some institutions take longer to post credits. 3. If the issue persists, email us at info@olhumathiviewinn.com or call (310) 393-7252 and we will investigate. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ SECTION 7 — EXCHANGES ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ We offer direct exchanges only for items that arrive defective or damaged. Contact us within 48 hours of delivery to arrange a replacement. If you would prefer a different product altogether, please return the original item for a refund and place a new order. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ SECTION 8 — DAMAGED, DEFECTIVE, OR INCORRECT ITEMS ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Did something arrive broken, flawed, or not what you ordered? We sincerely apologize. Please reach out within 48 hours of delivery and include: • Your order number • A brief description of the problem • Clear photos of the product and packaging We will work quickly to offer a replacement, repair, or full refund — including any shipping costs you incurred. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ SECTION 9 — CANCELLING AN ORDER ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Need to cancel? Act fast — we can only cancel orders that have not yet shipped. Email or call us immediately. If your package is already on its way, you will need to receive it and then follow the return process. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ SECTION 10 — SALE & PROMOTIONAL ITEMS ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ Items purchased at a discount or during a promotion are eligible for return under the same conditions as full-price items. Refunds reflect the amount you actually paid. ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ STILL HAVE QUESTIONS? ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━ We are here to help. Studio Collective LLC 318 Lincoln Blvd, Suite 225, Venice, CA 90291, United States Phone: (310) 393-7252 Email: info@olhumathiviewinn.com © 2026 Studio Collective LLC. All rights reserved.